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Product linked to another account

bennhorncastle
Visitor

‎02-04-2024 11:12 AM

I recently re-joined EE after being with another provider for a couple of years and am unable to link my SIM to my account. 

My number is the same as it was when I was with EE previously and when I try to link it, the app/website states that it is already linked to another account. My old login no longer works and so I am not able to change across to my new account.

Has anybody else experienced this and can you please provide some advice as to how I can overcome this issue?

Many thanks

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1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎02-04-2024 11:19 AM

You need to call CS to delete your old closed MyEE a/c & then you can set up your new MyEE a/c afresh, using the same mobile no. & email addy if desired.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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