My EE app login not working

[Kyrul]

I made a My EE app account but cant use the app. I'm doing this off of a mobile device

[Chris_B · Accepted solution]

@Kyrul  You need to setup an online account first you can then access that account via the app.   You also need to be a contract or PAYG customer to have an account. 

[Nicolle100]

My EE app hasn't been working for months. Anyone any idea how to fix it?

[Christopher_G]

Hi @Nicolle100 

Welcome to the community.

What happens when you try to log in? Does this happen on more than one device or browser?

Chris