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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 9282 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 23125 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 491194 Views
  • 0 replies
  • 12 Helpful

How to transfer data while app down

Bit annoyed as logged onto the app to transfer data to my daughter and now find the app is down. the desktop site is also down (both state they’re working on making EE better!)The  offices are closed so how are we meant to transfer data out of office...

EE app down

Why is my EE app always down? The website is also down??? I want to login to my account 

Cant Link my product

recently i have just upgraded myself to the iphone 14 pro on ee but when it comes to linking my product on the ee website it shows comes up saying that we have ran into an error and cant link my product Please advise  thanks 

😊

To give you the best My EE app experience possible, we’ve released a new update for your app. This

Jolio by Visitor
  • 247 Views
  • 1 replies
  • 0 Helpful