Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
my wife is landed in Brazil and the sim is not roaming she has purchased 30 mins anywhere and it’s active on app we have tried to call 150 and customer help line but cannot as the sim is not roaming and we can’t use what’s app as we does not have wha...
I am logged in on the EE website.Clicking [Profile] in the top navigation or clicking [Link EE Mobile or SIM] on the "Link your products" page both result in an infinity loop.I have cleared the browser cache and restarted the browser with no joy.The ...
This is minor, but very confusing.The android app home screen shows GB remaining instead of MB. So I'm seeing 82MB out of 10GB remaining.I can't find a way of reporting app issues, so I'm leaving it here in hope it makes its way to developers, or get...
I joined EE some months ago. Although I finally managed to get my phone linked to the account by talking to customer services, no one there can get the app to recognise me as the owner. So, I have no control over the account and can't even e my own p...
Ho do I close and delete my old my ee account?
Keep getting same message "Your App is being improved" I've been getting this same message for about a week now and I've tried clearing the App cache etc but no joy. EE support please advise how to resolve this issue. I have a Samsung Galaxy S21.
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
Anyone care to explain how you are meant to gift data when both the app and website are both offline? I don't pay £150 for the priveldge of having an unusable phone. I hope for my sake and everyone else effected by this, that compensation will be due...
