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The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Resolved! Trade in

Hi guys sorry for the question looking to upgrade from my 14 pro max to the 15 pro max it says they offer up to £336 will that money if I did get offered it go to my bank or just my ee account please

Topping up

my plan direct debit tried to go out yesterday but had no money in that bank account. It failed and I can’t buy one now because app is down? Any suggestions please?

Ee data gifting down

What is honestly wrong with EE right now, down in the dumps or in bad shape

I tried to log into “My EE!” on the EE app and was denied access, via a message in red lettering stating that I can’t access “My EE!” at the moment!” Totally disgusted and so unimpressed with EE in its full entirety in every sector of EE. I actually...

Re: Block / Suspend Line

Having an option to do this as 'self service' via the EE app or Website would be nice!

Resolved! Documents

Hi, I have just ordered a new Samsung Galaxy and this morning received an SMS telling me I have new documents to view in My EE. After spending a good 15 minutes trying to find it I have given up. Can anyone help please? I have accessed a previous que...

Suspicious app outage

Funny how everyone can’t access their payments all I’m saying is that there better be some sort of compensation as it’s strange that it’s down for most of the day

only one phone bill showing up on account

recently i have not been able to see my two other plans i was just wondering how i could possibly change to see my remaining data on my other plans?

App is useless !

The EE mobile app has been absolutely hopeless for quite a while now. I'm sick of it ! uninstalled & reinstalled numerous time & it just does not work. Plus our broadband keeps dropping in & out for no reason, EE can't find a fault.All our family are...

How long for the new sim upgrade to appear on app?

Upgraded sim card last night but not showing on app the new lay out is so difficult to navigate