EE app and website

Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 589670 Views
  • 0 replies
  • 12 Helpful

Website crashes when trying to order a new phone

Hi! I’ve tried the past few days to upgrade my phone on the EE website, ive got an iphone 14 in the basket, but when i click continue, it says ‘SORRY! THERE WAS A PROBLEM WHILE TRYING TO DISPLAY THE PAGE’ which is so frustrating, and then when i try ...

App problems

How many problems are there with this app. I am a new user and everytime I try to log on it tells me to set up a PIN number even though I've set one up on my previous visit. I'm now trying to see my bill because I've been overcharged and want to know...

Stuck in a loop

I need to register my account however it is asking for my account number which is on my bill. I can't access my bill without registering.  I have no confirmation email so I need to get it off my bill. Help.

Hi how to start with new sim

Hi there every one I got my new sim today what do I have to do with the app is it I have to link it or somethink  any help will be ok 

Den123 by Established Contributor
  • 531 Views
  • 4 replies
  • 0 Helpful

Re: How do I contact ee for help with my account???

Christopher_G, forgive me for 'high jacking' your address from a previous post/reply, but as @majora31  says, there is no way to email Customer Service and I need help with the following.  I used to have EE Broadband and landline.  It has been a whil...

TessaB52 by Explorer
  • 9123 Views
  • 1 replies
  • 1 Helpful

link product via phone number

I cannot link the product device to the phone number. It does not start by '07'.How can i link to my mobile phone number to view data usage or sthing. im not from UKPlease help me