Cannot access help from abroad (Bolivia)

Gavscarff · ‎04-04-2024

Hi, can anyone from EE explain why I cannot access the help function (via app or website) when trying from Bolivia?

Thank you

Christopher_G · ‎04-04-2024

Welcome to the community.

Is it the live chat function that you're trying to use? It sometimes doesn't work from abroad. What is it that you're looking to discuss?

Chris

XRaySpeX · ‎04-04-2024

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Gavscarff · ‎04-04-2024

Hi Chris,

Thanks for the message. Yes it's the live chat function. There are a few payments that I would like to discuss, usually I'd just call but it would cost a small fortune and the one time I did try to call the UK it ended up just cutting out.

Gavin.

Christopher_G · ‎04-04-2024

Have you tried @XRaySpeX's suggestion of calling through a VoIP service, such as Skype, @Gavscarff ?

Chris