04-04-2024 02:25 AM
Hi, can anyone from EE explain why I cannot access the help function (via app or website) when trying from Bolivia?
Thank you
04-04-2024 07:41 AM
Hi @Gavscarff
Welcome to the community.
Is it the live chat function that you're trying to use? It sometimes doesn't work from abroad. What is it that you're looking to discuss?
Chris
04-04-2024 12:42 PM
Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.
04-04-2024 03:19 PM
Hi Chris,
Thanks for the message. Yes it's the live chat function. There are a few payments that I would like to discuss, usually I'd just call but it would cost a small fortune and the one time I did try to call the UK it ended up just cutting out.
Gavin.
04-04-2024 03:50 PM
Have you tried @XRaySpeX's suggestion of calling through a VoIP service, such as Skype, @Gavscarff ?
Chris