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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 1990 Views
  • 16 replies
  • 1 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 17056 Views
  • 15 replies
  • 8 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 223301 Views
  • 0 replies
  • 10 Helpful

Resolved! F

need to send data to my other phone now

Shermz83 by Visitor
  • 258 Views
  • 1 replies
  • 0 Helpful

New revamped version of MY EE app is complete rubbish.

Clearly not tested properly before release.  It fails to show the most important info (remaining data/mins/texts).  Even if it did work, it would require several clicks to reach the page.  Also, most links take you out of the app and into the website...

XiaomiAnnie by Established Contributor
  • 2482 Views
  • 27 replies
  • 19 Helpful

EE App

The EE App has not worked for weeks. It tells me it is being improved. Do we have a date for this to be fixed. I do use the app often.

D177530N by Visitor
  • 276 Views
  • 1 replies
  • 0 Helpful

Resolved! How to i check my plan duration?

I've logged into the website and app and cannot find my plan details any where. Like how am I supposed to know when my contract ends if the information is not readily available.