EE app and website

Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 603011 Views
  • 0 replies
  • 12 Helpful

Delete

I have ee apps registered to 3 different emails. I only need the one, so how do I delete the other two accounts that do nothing?

App not working

Are there still isuess with the app as all I get is a blank screen after logging in deleted app the re log in reset all sections it works for a while then stops getting rathe irritating 

Kevles78 by Visitor
  • 460 Views
  • 1 replies
  • 0 Helpful

Orders

I ordered a contract phone a few weeks , it got cancelled as I don't qualify yet. But its still in my orders on the app how do I cancel it off my app when I don't have the phone 

Sophn1995 by Investigator
  • 378 Views
  • 1 replies
  • 1 Helpful

PAYG and pay monthly on same account

Recently joined EE with 2 payg sims for tablets and we decided to add 3 pay monthly sims as well. I’ve tried to add my pay monthly to my EE account and it won’t let me has anyone else has this problem… speaking to an agent I have to create a new acco...

Andykb675 by Investigator
  • 1124 Views
  • 6 replies
  • 1 Helpful

Complaint regarding app

I lodged a complaint yesterday regarding me unable to manage my account in any way app or online which is in my opinion a failure on Ee part I am paperless billing and after complaining I expected to receive by email my complaint registered To make i...

Bm050959 by Explorer
  • 514 Views
  • 2 replies
  • 0 Helpful

Can't login to my account on website or App

For several months I have been unable to access my account on the website or app.  In store staff couldn't assist.  Get a message saying having trouble connecting and to try again later.  As I say this has been going on for months.  

kazzatenn by Investigator
  • 597 Views
  • 5 replies
  • 2 Helpful

Phone bill w

Hi can you help my 2 elderly parents have sim only and have both received a text I’m sure I did ring up to change there plan is there anyway you can check this for me please