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Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 600539 Views
  • 0 replies
  • 12 Helpful

Re: Unable to gift data

Yes. It says that it is unable show the phone’s data. I am trying to gift data to my dongle and receive the same message.

Barry286 by Investigator
  • 575 Views
  • 3 replies
  • 1 Helpful

Messages feature in app

I’ve been in the message us feature in the app now for 5 hours waiting on a response. 3 people have answered with “we are checking for you now” and never returned. The last person was 3 hours ago. 

League by Investigator
  • 508 Views
  • 3 replies
  • 2 Helpful

Blocked

Has anyone else had issues trying to access the ee site, i get the landing page then click on the link and it takes me to a page saying blocked

Resolved! Swapped PAYG to Pay Monthly and can’t link the account.

I bought a new SIM card and had it swapped to a Pay Monthly via a phone call. It’s been about a week since doing so and when I try to link the account, I get told to call 150. They in a nutshell have said there isn’t much they can do and to just try ...

TS-Croz by Investigator
  • 1065 Views
  • 6 replies
  • 5 Helpful

Resolved! Cant link up phone number to app

 Have tried for a week, the last conversation with EE was that the server was down. After a week, nothing improved. Still can’t link my current phone number to EE app while I can use data, but cannot make any call.

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tsyd4869 by Visitor
  • 502 Views
  • 1 replies
  • 2 Helpful

Resolved! My ee app not working

My ee app not working again. Called CS 2 days ago to escalate as couldn't gift data. Still not working today. Tried reinstalling the app and clearing the cache. No joy. @EE please fix. Always an ongoing issue.Why for the number 1 company??

1WM by Investigator
  • 8089 Views
  • 48 replies
  • 13 Helpful

Can’t link up my number to ee account

 Hi all, i think i may have remove something from my EE account and now i can’t link back to see my bill and everything. I have monthly bill not pay as you go, but i have tried to top up £1 pound, because i have seen some post about this, and still n...

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Gorgan by Investigator
  • 473 Views
  • 2 replies
  • 0 Helpful

Looking for my 9 digit account number to link device

Hi I have transferred from BT and have set up an account with EE, I have two questionsWhere can I view my billWhere is my 9-digit account number the one on the email starting with GB ******9351 doesn't work as it says it needs to be 9 digits long Tha...

PhilW4 by Investigator
  • 1268 Views
  • 4 replies
  • 3 Helpful

Live chat

How can I access live chat I have gone to the help and there is no message us option can't seem to find live chat anywhere on the app or online?