Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
I made a My EE app account but cant use the app. I'm doing this off of a mobile device
I go a new phone in september samsung s22. I haven't been able to link my phone account with the app instead I have to go to the website to view my bill usage etc. Can anyone tell me how do I connect my phone account the app?
I recently re-joined EE after being with another provider for a couple of years and am unable to link my SIM to my account. My number is the same as it was when I was with EE previously and when I try to link it, the app/website states that it is alr...
The website seems to have gotten an update and it's unclear where the option is to log-in as the account holder, since otherwise there is no way to me to upgrade my phone plan. The 'manage profile' option merely just lets you add your phone number/em...
So I pay for my device and my ex's he's somehow locked my account so I can't see any billing etc and there's an apple device on my account. How do I get him off as he's clearly changed security as it says account locked from third party but im the on...
Hi,Please how do I change my billing address using my laptop? Thank you for your time and consideration.
Attempted to top up my credit via the app, but to no avail. Had to log-in to the website just to get the job done. The app is practically useless,Received a text to inform me the payment was successful, and was made aware I could “manage my account” ...
I am trying to access my bills online but keep getting " something went wrong". When will the website be working properly? I can access the shop page etc no problem but it does not let me access my profile settings or my home page thus not allowing m...
