Random number added to my account

Soph931
Visitor

‎08-12-2024 08:02 AM

Hi all, I reported my phone as lost on Friday. Just checked the EE app and a random number has been added to my account. Has anyone else had this problem? Should I be concerned? 

0 Helpful
1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎08-12-2024 08:58 AM

Hi @Soph931 

Yes, contract EE immediately as it maybe somone has added another plan to your account.

  • Change your password and 2 stage authentication.
  • Change your password on any emails, banking or financial apps.
  • Was your phone unlocked 
  • Check your credit reports.

Thanks 



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