Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Random number added to my account

Soph931
Visitor

‎08-12-2024 08:02 AM

Hi all, I reported my phone as lost on Friday. Just checked the EE app and a random number has been added to my account. Has anyone else had this problem? Should I be concerned? 

0 Helpful
1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎08-12-2024 08:58 AM

Hi @Soph931 

Yes, contract EE immediately as it maybe somone has added another plan to your account.

  • Change your password and 2 stage authentication.
  • Change your password on any emails, banking or financial apps.
  • Was your phone unlocked 
  • Check your credit reports.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.