EE app not working

[Andy422]

Just updated EE app on my Android phone.

Now it doesn't work. Stuck in a loop, I enter my email address and pwd on the login screen, get a couple of spinning balls, and back to the login screen. I know the details I am entering are correct.

No error code or message. I have cleared the app cache and restarted. Same issue.

I see loads of posts on the same topic, seems to be widespread with no apparent solution.

[Northerner]

Hi @Andy422 

It works fine on my S24 Ultra Android phone.

Are you connected to the EE mobile network or WiFi. 

Thanks 

[Chris_S]

Hi @Andy422 Thanks for getting in touch with us here at the Community.

That's some great advice there from @Northerner 

I'd also recommended uninstalling, then reinstalling your My EE app.

Chris S

[Andy422]

Wifi

[Andy422]

Hi

As per my initial note, I just accepted an EE app update...so you advise remove that and re-install?

[Katie_B]

Hi @Andy422. 

Are you able to log in to the EE web OK?

I'd recommend removing the app and downloading it again. 

Speak soon, 

Katie