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EE app/account log in

Brucey99
Explorer

Haven’t logged into the app for a long time and I receive the same error message on both the app and browser. 

Enter my details, enter a pin, confirm the pin and get the error message. 
Tried new password, on browser and app. 

New EE broadband today and can’t access the app, so very frustrating. 

3 REPLIES 3
Linzi_H
EE Community Support Team

Hi @Brucey99 

Welcome to the community.

I know you'll be eager to get access to your online account again. 

Have you tried doing this on a different device or web browser to see if this resolves things? What error message are you seeing?

Linzi 

Brucey99
Explorer

IMG_0984.png

I have tried both browser and app. Just got off the phone and has been escalated 🤞

Linzi_H
EE Community Support Team

Thanks for letting us know @Brucey99 

I hope this gets sorted for you soon! 

Linzi