EE app/account log in

[Brucey99]

Haven’t logged into the app for a long time and I receive the same error message on both the app and browser. 

Enter my details, enter a pin, confirm the pin and get the error message. 
Tried new password, on browser and app. 

New EE broadband today and can’t access the app, so very frustrating. 

[Linzi_H]

Hi @Brucey99 

Welcome to the community.

I know you'll be eager to get access to your online account again. 

Have you tried doing this on a different device or web browser to see if this resolves things? What error message are you seeing?

Linzi 

[Brucey99]

I have tried both browser and app. Just got off the phone and has been escalated 🤞

[Linzi_H]

Thanks for letting us know @Brucey99 

I hope this gets sorted for you soon! 

Linzi