EE app and website

Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 608384 Views
  • 0 replies
  • 12 kudos

app

Am having trouble logging in to the,,it’s a load of rubbish.av bin in ee shop and couldn’t help me gave me phone number to call,I have done so and still cannot access my app .when I was with sky ther app was so simple to access.I wish I never left 

Andy2971 by Investigator
  • 701 Views
  • 5 replies
  • 0 kudos

Portabilidade do número

Passei da Giffgaff para essa operadora, fiz um plano, paguei por ele, o chip chegou e não existe no aplicativo um local para se explicar como fazer isso. Estou sem GIFFGAFF e sem EE. O que eu faço agora. Me expliquem, tem que ser mais fácil pra gente...

Payment Page Issue

Trying to upgrade my contract and evey time it gets to the payment step it says "unavailable at this time". This has happened on both the browser and the app.

harruwu by Visitor
  • 457 Views
  • 1 replies
  • 1 kudos

Combining / Linking accounts

I have had an EE Mobile account for years -  and recently moved from BT to you for fibre and landline. I cannot however link the 2 accounts together on the app, despite being urged to do so every time I use the EE app. The existing account with mobil...

EE Live chat ignorance

I had a issue with my phone and the team I needed was shut at 6:30pm.I was on the EE Guide live chat for over 90 MINUTES and I get disconnected from that chat, I then join a second chat and no one is answering despite them shutting at 10:30pm my wait...

Cannot link new SIM to account and EE not helping

Hello, I took out a business SIM more than two weeks and I am trying to link to my new EE account, but I keep getting an error message saying "Let's try that again, we couldnt find any products using the number xxxxxx". I phoned EE support three time...

samerps by Investigator
  • 1768 Views
  • 13 replies
  • 1 kudos

Bill

Yes, I can see it but they still don't send notification nor a pdf version  

ayjay345 by Investigator
  • 777 Views
  • 5 replies
  • 1 kudos

2FA on ee website

hi,  is EE started implementing 2FA on website ?  twice today when logging into website, I been asked to activate 2FA and really not want to activate as its a text 2FA.  I prefer authenticator app but don't give you that option. thanks