EE app and website

Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 589474 Views
  • 0 replies
  • 12 Helpful

Adding a contact to the account

I'm trying to add my husband as an authorised contact to the account, but am going round in circles. On the chat they told me to call up, when I called up they told me I can do it on my account online, but i can't find the option anywhere.Does anyone...

website is so bad

Trying to navigate my way around the ee website is proving to be utterly irritating.  Some pages I go to aren't working at the moment.  I've cleared cookies as suggested and still it continues.  I really do wish ee would improve the website.  It's al...

PollyBag by Investigator
  • 4449 Views
  • 43 replies
  • 30 Helpful

Resolved! App won't respond on my new phone

 I've just moved to a new phone (Android, Nord CE4). The EE app moved across OK (seemingly) but the Login button is non-responsive. I uninstalled and then re-installed from Play Store, the same; I tried deleting cache; I tried Force Stop - still the ...

Screenshot_2024-09-02-10-46-46-52_bc15f63c41a0c6fb199a22eda058b64b.jpg
RoJN by Explorer
  • 511 Views
  • 2 replies
  • 1 Helpful

sign in

i cant see how much data i have on the EE app because i sign in and try to link my account but it says it’s connected to another account which is not right as i only have the account i set it up with can i get some help with what to do please 

Certain Areas of Website Down

Hi, Day 2 of trying to activate an eSim on my new S24 Ultra. The app gives me constant "Cannot download eSim" errors. Then when heading into the manage my mobile section of the website, the page comes back blank. This is on 2 different browsers at di...

robm1981 by Visitor
  • 425 Views
  • 1 replies
  • 0 Helpful

Resolved! Account share

Our account is in my husbands name and linked to his email.  However I am the one who deals with everything.  How do I link me to our account. So I don't have to pretend to be him lol

Kgmama by Explorer
  • 389 Views
  • 1 replies
  • 3 Helpful

App issues

When will the app be up and running again? Trying to upgrade my phone and view broadband deals