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Unable to see Broadband order on my account

TheEngo
Visitor

Hi there,

I've placed an order for Broadband about a week ago however I haven't received any confirmation email suggesting an order has been placed and I can't see it when logged in either.

On some pages I see the message "Your account's cancelled". I used to have a personal EE contract which I've since switched over to EE business, I wonder if as a result of this switch it has left my personal account in a bit of a funny state as I seem to get random errors and redirects, in some cases it even crashes the browser.

Online agents were unable to help and suggested to call, giving this a go before I do so. Thanks.

1 REPLY 1
Northerner
EE Community Star
EE Community Star

Hi @TheEngo 

There is no account access on these forums. You'll need to speak to EE CS on 150 about account specific issues. 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.