Lost account

[Paul330]

Hello everyone, I have a problem because I lost access to my email account and unfortunately I can't recover it because it was hacked and I also can't log in to my ee account to top up the number through two-step verification. Does this mean that I have to buy a new card and register it again with a new email?

[Schockwave]

@Paul330 , I would suggest ringing customer service, they will be able to update your email address unless you can do it yourself in your account.