Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Lost account

Paul330
Investigator
Investigator

‎13-12-2024 06:34 PM

Hello everyone, I have a problem because I lost access to my email account and unfortunately I can't recover it because it was hacked and I also can't log in to my ee account to top up the number through two-step verification. Does this mean that I have to buy a new card and register it again with a new email?

0 Helpful
1 REPLY 1
Schockwave
EE Community Star
EE Community Star

‎13-12-2024 07:04 PM

@Paul330 , I would suggest ringing customer service, they will be able to update your email address unless you can do it yourself in your account.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.