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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 15999 Views
  • 33 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 29073 Views
  • 15 replies
  • 14 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 577618 Views
  • 0 replies
  • 12 Helpful

Resolved! Early Upgrade No Longer Available?

Hello all, I was wondering if somebody could help me?Not too long ago, my EE account said that I was eligible for an early upgrade, and I was able to scroll through all of the upgrade plans. I then tried looking at plans on other websites and stupidl...

_SLHxx by Explorer
  • 1109 Views
  • 4 replies
  • 1 Helpful

My profile is not loading

Can’t seem to log into the app or the website to view my profile. Just keeps returning an error. I have an upgrade going through in the next couple of days, could this be the reason? But it’s been going on since Monday so I don’t understand it. Help.

JCHinson by Investigator
  • 1033 Views
  • 14 replies
  • 6 Helpful

EE Chat

I’ve started a chat on EE but now I can’t find where my messages are. The notifications are coming through that someone is speaking to me but when I click on them they don’t go back to the chat. Does anyone know where I can find my messages please.

Resolved! Access account is Simple when you find out how

Been trying for months to access my account after switching to EE and finally found out how !  You need to register for account. You would think that you had an account wouldn’t you once you’re up and running and trying to speak, yes.actually speak t...

Dolly444 by Visitor
  • 548 Views
  • 2 replies
  • 1 Helpful