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tgh1993
Investigator
Investigator

‎09-01-2025 04:59 PM

Hi Ali,

I am also unable to access my EE small business profile, and have been unable to do so since becoming an EE 5g hub small business user in October 2024. When will this be possible to do online any time soon?

Best regards,

Tom

0 Helpful
5 REPLIES 5
Katie_B
EE Community Support Team

‎09-01-2025 05:22 PM

Hi @tgh1993. 

Thanks so much for coming here. 

Have you spoke with our customer care team regarding this?

Speak soon, 

Katie

0 Helpful
tgh1993
Investigator
Investigator
In response to Katie_B

‎10-01-2025 11:27 AM

Yes, they said the EE Small Business profile website is down... but has it been down consistently since October?

0 Helpful
Katie_B
EE Community Support Team
In response to tgh1993

‎10-01-2025 11:31 AM

Thanks so much for getting back to me @tgh1993. 

Are you aware if a ticket was raised for this?

Katie

0 Helpful
tgh1993
Investigator
Investigator
In response to Katie_B

‎10-01-2025 07:18 PM

tgh1993_1-1736536697699.png

 

I get this as well when trying to access plans/subscriptions https://ee.co.uk/plans-subscriptions/error?httpstatus=996 and I always have

 

0 Helpful
Rach_H
EE Community Support Team
In response to tgh1993

‎11-01-2025 08:41 AM

I'd recommend reaching back out to the team @tgh1993 and they can give you an update on what is happening, given this is taking longer than we would've liked.

Rach

0 Helpful