Why is the upgrade page still broken after all these years?

[JohnFourty40]

Spoken to support, said it would be fixed in 5 days. 

2 weeks later it's still goosed.

Searching online shows this has been an issue for nearly 3 years. What is going on?

[Lesley_W]

Hi @JohnFourty40 

Thanks for coming to our community.

I'm sorry this still haven't been fixed for you. If our team opened a support ticket, it will be being worked on. Apologies if it is taking longer than expected.

Lesley

[emilyh1986]

Same, I have had this issue for so long now. There are so many different posts about this and it never seems to get fixed! I think someone worked out that if you have quite an old EE account online, it is a legacy account and doesn't work how it should. A workaround is apparently to create a new account onlint and then ring EE to get them to link your phone to the new account and ditch the old one.  It just seems like effort for something that is clearly broken for many people! 

[DantheSwan]

I've been trying to access the Manage section on the website and app for last three days and neither work 

I've only just signed up but if basic functionality isn't working I'll be using my cooling off period to cancel

You cannot run a mobile network and not allow people to check essential info 

[Peter_W]

Hey there @DantheSwan, thanks for reaching out to us about this. 

What exactly are you seeing when viewing the manage section of the app, and do you get any particular error messages?

Peter

[DantheSwan]

The service isn't working right now 

We're working hard to fix it 

Three days of that on website and app

I simply cannot commit to any network where the basics don't work 

[Peter_W]

Thanks @DantheSwan, are you able to see any of your account details on the front screen, and have you given this a try from a different device?

If you continue to struggle, please reach out to our team, and they'll be able to check to make sure everything is set up correctly at our end too.

Peter

[JohnFourty40]

Hi @emilyh1986, I've done this, just waiting for the phone to be switched over to the new account. I'll update once I have any news.

[DantheSwan]

As previously mentioned it happens on website and app, so yes I've tried different devices

Not interested in calling customer services , it either works or it doesn't and this doesn't , I'm cancelling 

Thanks for the replies 

[emilyh1986]

Hi, did this work for you in the end? I did an online chat thing with them and he just wasn't getting it - ensured me  he had done it, but nothing has happened and still in the samesituation!