EE app and website

Order tracking fails if email domain contains a hyphen

The webpage used for tracking orders https://ee.co.uk/help/orders/track-mobile-order automatically fails for email addresses with domains the validly contain a hyphen e.g. test@this-domain.com fails validation due an incorrect REGEX expression test i...

Website won't allow me to set up my DD & error message site owner to fix issue

Tried repeatedly to set up my DD but after I have input account name, number and SC and hit save I get a message telling me 'This content is blocked. Contact the site owner to fix the issue'.  I contacted EE and they suggest there may be issues with ...

Refund a upfront

Link a device to new account when part of family plan

My wife had an EE account, and when I wanted to switch providers I chose EE as well.She ordered the eSIM through her account to get the family saving.I now want to manage my phone/sim through my own ee account, and not have to use hers.However, when ...

Why is the EE website so difficult to use?

I'm sorry EE but you really need to look at the usability of your website and app. It is just so difficult to use! Simple tasks that users will need to do often, like add and remove add-ons are so hard to get to. It is much harder to remove an add-on...

Online Chat Help

Has anybody else had an issue with using online chat when trying to discuss billing? Such as wait time of 20min then not getting a response until the next day and the conversation being closed before you can reply? I've had over a week of this and st...

EE App not working

I connect my 2 sim it’s showing linked but it’s not showing my data stuff ..

Issue upgrading

Hello, im trying to upgrade my contract on the website, due to difficult hearing. One thread told me to message UP to 150, which did not work so now im attempting to use the website.im logged in, but it says “login to upgrade” no matter how many time...