05-07-2023 03:55 PM
Every time I try to upgrade I get an ‘oops sorry we can’t process that’ or something similar. I have a code to use so I can’t do it over the phone. Tried on my laptop, phone and app and non work.
Solved! See the answer below or view the solution in context.
06-07-2023 07:52 AM
Hi @Helenozzo
You can report it to them by calling 150 from an EE phone or by clicking the Technical Support link that @James_B posted. That will give you some other contact numbers and methods.
Chris
05-07-2023 06:21 PM
Hi @Helenozzo,
Welcome to the EE Community. 🙂
Have you reported this issue to our Technical Support Team?
James
05-07-2023 07:14 PM
How do I do that?
06-07-2023 07:52 AM
Hi @Helenozzo
You can report it to them by calling 150 from an EE phone or by clicking the Technical Support link that @James_B posted. That will give you some other contact numbers and methods.
Chris
12-01-2025 12:21 PM
im having this same issue everything is saying no stock even the worst phones they have im about ready too leave EE never had this issue when i was with other networks until i came here 2 days ive been trying too upgrade
13-01-2025 08:09 AM
Hi @steve19892 It's great news to hear that you're looking to upgrade you line.
It does sound odd that all phone's are showing as out of stock.
Which make and model of phone are you wanting to go for?
Chris S