Unable to upgrade using app.

[DougieN]

---

• It let's me choose a plan but when I choose a phone it says unable to upgrade. Tried different ways of doing it but always same outcome. My contract finished in 2022 but just kept on paying monthly, still getting messages from ee saying I can upgrade now. 

[Linzi_H · Accepted solution]

Hi @DougieN 

Welcome to the Community.

I know you'll be eager to arrange a new upgrade! Have you tried using the EE app and your main online account? 
If you're seeing the same error, then I'd suggest calling us directly so one of our Guides can help further.

Linzi