Unable to upgrade using app.
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12-01-2025 09:52 PM - edited 12-01-2025 09:54 PM
- It let's me choose a plan but when I choose a phone it says unable to upgrade. Tried different ways of doing it but always same outcome. My contract finished in 2022 but just kept on paying monthly, still getting messages from ee saying I can upgrade now.
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13-01-2025 09:33 AM
Hi @DougieN
Welcome to the Community.
I know you'll be eager to arrange a new upgrade! Have you tried using the EE app and your main online account?
If you're seeing the same error, then I'd suggest calling us directly so one of our Guides can help further.
Linzi
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13-01-2025 09:33 AM
Hi @DougieN
Welcome to the Community.
I know you'll be eager to arrange a new upgrade! Have you tried using the EE app and your main online account?
If you're seeing the same error, then I'd suggest calling us directly so one of our Guides can help further.
Linzi
