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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 10419 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 24021 Views
  • 15 replies
  • 10 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 510991 Views
  • 0 replies
  • 12 Helpful

PAYG - SIMO - webpage layout

Single user error, not sure?! The layout for the page is a bit odd; misplaced subscription panels, they seem to have drifted to the bottom?!. (Using MS Edge Version 121.0.2277.112 (Official build) (64-bit))payg subscription panels - drifted 

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354- by Star Contributor
  • 295 Views
  • 3 replies
  • 1 Helpful

2 diffrent acounts on one my ee

Some how my moms ee account had been linked to mine on the my ee app I've tried removing the number but when I go into that part on the Web site login in it does not show up on there ? 

EE Website and App are trash

Every month the same thing, I wait for far too long for pages to load on the website, the app on my phone rarely accepts my card details (even though they are saved).  Navigating the website is a lot more difficult than it should be, **bleep** I just...

EE App

I have recently been swapped over from BTtv and broadband to EE. This has now appeared on my Android EE app. The problem is that my two EE mobile phone plans and details have disappeared from the app and I can't see them anymore. Should EEtv Broadban...

seasidave by Investigator
  • 252 Views
  • 0 replies
  • 0 Helpful