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Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 608492 Views
  • 0 replies
  • 12 kudos

Won't let me purchase Apple Watch

Not sure if anyone else has had this issue or if I'm being really stupid however I've been looking to purchase an apple watch and figured I'd add this to my existing plan with EE. Logged into the website (as you would) and found the watch I wanted, t...

MeganS by Investigator
  • 1266 Views
  • 5 replies
  • 0 kudos

Accounts and manage subscriptions

I have been unable to access my account via the EE app nor am I able to manage my subscriptions via the app. I have telephoned to helpline on several occasions and waited up to 40 minutes . Unfortunately, the person I’ve spoken to has been unable to ...

Anton24 by Investigator
  • 1612 Views
  • 12 replies
  • 0 kudos

Resolved! EE app

Hi,  recently spoke to someone on chat to try and sort my accounts on the app. Essentially I had 2 broadband accounts on my account, one being live and the other was a failed attempt to set it up. The person I spoke to on the live chat said they coul...

Why is the EE website so broken?

Hi all, first time poster here.Why is the EE website so garbage? I'm here trying to spend some money with this company I've used for my broadband for the last 6 years, and every page I come to is saying,"Sorry, looks like a technical error"How many t...

Rynani by Visitor
  • 724 Views
  • 2 replies
  • 1 kudos

Upgrade

I have just seen the offer for the Samsung galaxy s24 ultra on tv but its more expensive to upgrade than than be a new customer its not fair 

Resolved! set up problem

Hello, team! I have a problem; my name in the contract was registered incorrectly, as was the email address. I received the wifi via royal mail and there I realized that the name was wrong. I was registered with the name of Alece Malut and my name is...

Alice104 by Investigator
  • 1171 Views
  • 5 replies
  • 2 kudos

Resolved! My EE app

My EE  App has not been working or showing my bills since July 2022 and a year this problem has not be fixed as yet so why i am still unable to view my bills or link my account 

Mobile number linked to someone's account

Hi all,Since February this year I've been getting constant texts every month from EE. I'm not an EE customer and have only created my profile here to seek help. The texts appear genuine and correspond seemingly to someone having made an account and s...

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