EE app and website

Support using EE to manage your account and check data on-the-go.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 8981 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

Alex_M_0-1687766298066.png Alex_M_1-1687766331596.png img-07 copy.png Alex_M_3-1687766544821.png
Alex_M by Star Contributor
  • 22867 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 485232 Views
  • 0 replies
  • 12 Helpful

unable to log in

hi all has anybody else having issues when trying to log in? mine either says try logging out then in or 'We’re working on it We’re just getting things ready behind the scenes. Please wait a minute then refresh the page.(2005)' i need my invoices and...

njd321 by Explorer
  • 301 Views
  • 1 replies
  • 0 Helpful

Update my bank card info

Dear [EE Telecom Service], I hope this message finds you well. I recently had to update my bank card information associated with my account. As a result, I kindly request your assistance in updating my records accordingly. I've already ordered a new ...

Othman2 by Visitor
  • 300 Views
  • 1 replies
  • 1 Helpful

Chat

Chat live is not working haven't seen chat live for weeks now and  every time I log in says something went wrong the app is not working probably and I need chat available I have logged in I have seen no chat option 

EE App

I woke up Tuesday morning this week login to my EE app and found I no longer have access to my mobile account only my broadband account try Phone 150 to get this fixed, but all they keep doing is asking for my IPV4 and I will not give it as private t...

413853283_377818521566325_5384625790082731927_n.jpg Screenshot 2024-01-10 152653.png
UkzVortex by Established Contributor
  • 661 Views
  • 13 replies
  • 4 Helpful

Resolved! website error

bruh this website is so annoying Im buying the pay monthly and at checkout process. I have been trying to do this on 4 different devices and for 2 weeks but it never work at all. Error at every step and i cannot do anything, so terribleI called 150 a...