How long will the app be down?

MikeJon
Investigator
Investigator

‎07-01-2025 10:37 PM

I can’t access the app and am unable to make changes to the wifi settings to stop my children being online on a school night.

How long will the app be down? It would reassure users if there was a notification mentioning when the app was likely to be back up and running.

The current message is a little vague. 🤔

 

6 REPLIES 6
XRaySpeX
EE Community Star
EE Community Star

‎07-01-2025 10:48 PM

Probably under maintenance. Try in A.M.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Peedoffeeuser
Investigator
Investigator

‎07-01-2025 10:51 PM

Having the same issue with the app, can’t log on to restart my hub - no WiFi for 6hrs now and also no tv as a result. 

0 Helpful
Peedoffeeuser
Investigator
Investigator
In response to Peedoffeeuser

‎07-01-2025 10:57 PM

I wouldn’t mind if it actually worked reliably when it was accessible but it doesn’t. 

my BT broadband and app worked fine in the main. Since my forced switch over to EE I’ve had nothing but issues with it. 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Peedoffeeuser

‎07-01-2025 11:07 PM

@Peedoffeeuser : You don't need an app to restart your router. Just reboot it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Peedoffeeuser
Investigator
Investigator
In response to XRaySpeX

‎07-01-2025 11:10 PM

tried that three times tonight. 1st time was a quick off/on, the second occasion I left it for 2-3 minutes and the most recent time I left it off for an hour. It’s still hopeless. 

0 Helpful
Rach_H
EE Community Support Team
In response to Peedoffeeuser

‎08-01-2025 09:47 AM

Hi @Peedoffeeuser 

Welcome to the Community!

Are you still having trouble with your app and router this morning, or does this all seem to be resolved now? If you text 'HELP' to 66033 then our team will be able to look into what is happening with your broadband connection.

Rach