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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 10814 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 24363 Views
  • 15 replies
  • 11 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 517843 Views
  • 0 replies
  • 12 Helpful

App

Please stop sending e mails to check bill on line because app won't let you. Every time I see EE e mail my heart sinks. Endless problems since Nov although now hopefully things sorted except the app

Rosie134 by Visitor
  • 297 Views
  • 2 replies
  • 0 Helpful

My EE app not working on iPhone and ipad

Hi, my EE app no longer works on my iPhone and ipad. I am unable to sign in and manage my account and I have to access EE web on my pc and that is a little difficult as it keeps crashing. I have twice spoken with technical support and was told it was...

claretfc by Investigator
  • 3192 Views
  • 14 replies
  • 1 Helpful

website account

I joined EE in December and EVERY single time I have reied to log into my account since then it says 'Something went wrong, try again later'  EVERY single time...I would like to know what is going on or is it just a good for nothing website from yet ...

fjKirk7 by Contributor
  • 825 Views
  • 11 replies
  • 4 Helpful

Re: Can’t login

10 days since reporting the issue and weeks since the issue first arose and still nothing. Tech keep telling me the same thing. Useless.

Ggoode by Valued Contributor
  • 390 Views
  • 7 replies
  • 1 Helpful

Ee a mightmare

Why is the app never working .for months now I e had to pay my bill by icking on pay someone else's bill, now the browser dont even work what is happening to ee .I've uninstalled restalked cleared cache done everything possible none of it works irs s...