Web site not showing account details

MikeG19 · ‎16-01-2025

Previous many months ago, after logging on - under 'manage' all options displayed correctly, nothing has changed my end, but now all I get is 'sorry something went wrong' - try later when we have fixed it, and 'This service isn't working right now' - try again later. I've tried on different devices (laptop, mobile phone), and different browers - same result.

Leanne_T · ‎17-01-2025

Morning @MikeG19

Thanks for coming to the community and letting us know what you have tried already.

If this is following different devices and browsers we would need to get this looked into at our end. To do this please call us on 150 and our tech guides can get this investigated and let you know what is needed to get this resolved 🙂

Leanne.

View solution in original post

Northerner · ‎16-01-2025

Hi @MikeG19

Are you are using the EE app or website. Have you tried clearing your browser/app cache.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

MikeG19 · ‎17-01-2025

Website and browser tried - both with same result. Cache has been cleared and as stated also tried using different browser.

Leanne_T · ‎17-01-2025

Morning @MikeG19

Thanks for coming to the community and letting us know what you have tried already.

If this is following different devices and browsers we would need to get this looked into at our end. To do this please call us on 150 and our tech guides can get this investigated and let you know what is needed to get this resolved 🙂

Leanne.