Messege us

[Matt693]

i can not find the message us tab in the help section ,  have downloaded the app today so I assume its up to date.

I am unable to call ee so I need to use this tool but cannot find it anywhere in the app?

[Chris_B]

@Matt693  Are you a contract customer?  If not then you can not use the live chat feature of the EE app.    Live chat is only available to contract customers 

[Matt693]

does that only apply to phone contracts?

[Chris_B]

@Matt693  Yes.  

[Schockwave]

@Matt693 , if you look at my signature, you will see ways of contacting EE customer support.

[Matt_124 · Accepted solution]

Pay Monthly Device contracts or SIM Only contracts, it is unavailable on Pay As You Go.