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App issues

Higgy44123
Visitor

‎07-01-2025 10:35 PM

The App is horrendous. I wanted to add a PS5 to my account so went through the process and paid £20 upfront. The order never went through. I thought I must have made a mistake so went through the process again and, again the ordernever went through. It not life changing bit £40 is now pending for weeks and I have no order 

0 Helpful
1 REPLY 1
Rach_H
EE Community Support Team

‎08-01-2025 08:59 AM

Hi @Higgy44123 

Welcome to the Community!

We want to get your order sorted as swiftly as possible, so I'm sorry to hear about the confusion with what has happened here. I'd recommend giving our team a call, and they will be able to take a look into your orders, and help to get this resolved.

Rach

0 Helpful