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Help Tab not working on APP

holden25
Explorer

‎09-01-2025 12:30 PM

The Help tab on my EE app is not loading. it just shows two dots.

All other functions are working and have tried this one 3 different wifi connections and still have the same issue,

How do i get help when i cant even load the help tab.

Jon

0 Helpful
4 REPLIES 4
holden25
Explorer
In response to holden25

‎09-01-2025 12:25 PM

The same issue is happening for me. Help tab on app not working.

Unable to try with mobile data currently

0 Helpful
Northerner
EE Community Star
EE Community Star

‎09-01-2025 12:50 PM

Hi @holden25 

What device do you have as it works on my S24. 

If android then try clearing the data/cache. 

Thanks 

 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
holden25
Explorer
In response to Northerner

‎09-01-2025 12:54 PM

I am on a iphone 14

 

0 Helpful
Schockwave
EE Community Star
EE Community Star
In response to holden25

‎09-01-2025 03:06 PM - edited ‎09-01-2025 03:08 PM

@holden25 , it works for me and I am on IPhone 16 Pro Max. Have you tried rebooting your phone, also make sure that you have the latest version of the app.

Have you tried using data, to see if that works? Just to rule out any other problems.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.