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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 600620 Views
  • 0 replies
  • 12 Helpful

Resolved! Shocking app

2 times in the last week the app has “undergone maintenance” I’ve been trying to pay my bill for a week and a half. And now I’ve been cut off!!

EE app not working. Unable to access Parental Controls.

Over this weekend we seem to have lost access to all social media sites despite parental controls being set t allow them. However, since Sunday the EE app will not load parental controls. I just get the loading icon spinning endlessly. I've uninstall...

graemefr by Investigator
  • 2310 Views
  • 11 replies
  • 1 Helpful

Resolved! Account phone number

Hi I'm trying to change my Phone number on my account but don't have access to the number I want to change, so I cant get the pin to allow me to change it is there anyone that can help please. 

Vigilized by Investigator
  • 475 Views
  • 1 replies
  • 3 Helpful

Resolved! Unable to upgrade using app.

It let's me choose a plan but when I choose a phone it says unable to upgrade. Tried different ways of doing it but always same outcome. My contract finished in 2022 but just kept on paying monthly, still getting messages from ee saying I can upgrade...

DougieN by Visitor
  • 477 Views
  • 1 replies
  • 1 Helpful