26-03-2025 03:57 PM - edited 26-03-2025 03:57 PM
I can't seem to generate any information when using the the "Most frequently text numbers" hyperlink. The other two quick filters work, "Most frequently called numbers" and "Everything over 50p" these generate results. I know texts have been sent through out the period to different numbers and several times.
quickfilter-most.frequently-texted-number
26-03-2025 06:20 PM
Hi @354-
Thanks for your question.
Are these definitely texts that would have been sent through the network? A lot of phones these days send them through a data connection such as iMessage for Apple and RCS for Android and may not have been sent as a text to capture that data.
Lesley
26-03-2025 07:57 PM
Hi @Lesley_W ,
Yes, the messages sent were definitely SMS text messages, not any other type. The text messages that were sent, are listed, when making use of the "Text Message to Mobile" filter checkbox, with timestamp and destination number.
27-03-2025 03:33 PM
@Lesley_W - I have generated a few more texts as a test, ran the quick filter again for "Most frequently text number". The returned result is "No usage for this account"
qfilter-mftn
27-03-2025 03:52 PM
Thanks, @354-
I'm going to try and get this fed back to our EE Online team to see if they can replicate and fix this. Just so I'm clear, is this through your EE Online account, when checking itemisation? Do you pay for itemised bills?
Chris
27-03-2025 04:09 PM
@Christopher_G - Yes, both screengrabs are from the EE web online account - the 30 day "usage" dashboard - where you can see line items for a 30 day period of, calls, texts, data, all with timestamps. I have a PAYG account - I don't think PAYG get charged for itemised bills?!
27-03-2025 04:17 PM
Understood, thanks @354-
We're feeding it back to the relevant team so they can look into it, and hopefully get a fix in place.
Thanks for letting us know. 🙂
Chris