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ee app not working

wakka80
Established Contributor
Established Contributor

app doesn't seem to be working on the app or website 

1 SOLUTION

Accepted Solutions
Alex_H
EE Community Support Team

@wakka80 Thanks for clarifying the issue you are having. I will send you a private message for more details to get this looked into.

@Bluemoon11 I will also send you a private message for more information if that is ok. 

View solution in original post

35 REPLIES 35
Alex_H
EE Community Support Team

Hi @wakka80,

Welcome to the EE Community

What is it you are trying to do in the app and website and what is happening when you try? 

Alex

wakka80
Established Contributor
Established Contributor

the website seems to be working I was just checking my usage and I'm put of contract so was just going to look at the upgrades whether to get a new phone or stick with the one I've currently got.on the app its just a spinning circle deleted and reinstalled several times and cleared the cache 

It seems no one can get it to work. I am new to EE and it just sits on the let's get your phone set up and  does nothing except the spin disc of doom. 

Alex_H
EE Community Support Team

@wakka80 Thanks for clarifying the issue you are having. I will send you a private message for more details to get this looked into.

@Bluemoon11 I will also send you a private message for more information if that is ok. 

@Alex_H.   yes that's fine. 

Having the same problem too

Alex_H
EE Community Support Team

@FaultyTowels  I've reached out via private message for some more information thank you.

Alex

@Alex_H  it's working now.. 

Linzi_H
EE Community Support Team

That's great news @Bluemoon11, thanks for letting us know 😊 

Linzi