EE app not working

[Corey2006]

How long until the ee app is back up and running 

[Mwaterston]

It’s really starting to frustrate me, I have just received my new phone and it just won’t allow me to transfer my ESIM over to it, keeps saying “oh that’s awkward we couldn’t connect your ESIM, try again later” or “your session has timed out try again”

I have to go to work in a few hours and I can’t use my new phone! EE need to get this sorted ASAP

[Northerner]

Hi @Corey2006 

The app is now back up and running.

Thanks 

[Vi64]

I’m having the same issue it won’t let me log in through the app or online.

[Leanne_T]

Morning @Vi64 

Thanks for coming to the community 🙂

Do you get an error message when you try and log in? 

Have you been able to log into the EE app and online previously? 

Thanks 🙂

Leanne.

[Vi64]

 I’m getting this every time I try logging in using google and the app says the same thing. 

I have previously been able to log in the app and online it’s just been like this for the past week now. 

[Chris_B]

@Vi64  you need to call customer support and ask them to reset your account. 

[Leanne_T]

Thanks for the quick reply @Vi64 

Just to check, have you tried deleting and re-installing the app? 

For your online account, have you tried clearing all cookies and cache for the browser you are using? 

Leanne. 

[Vi64]

Yes I have tried them both and still doesn’t want to work 

[Leanne_T · Accepted solution]

Thanks for trying @Vi64 

In this case, please give us a call on 150 and the team can get everything checked for you at our end and help get this sorted for you. 

Let me know how you get on. 

Leanne.