Community Activity
Two year contract at an end. Why am I still paying for the phone.
Why am I still being charged the full amount as my contract has ended.
TWO ROUTERS LATER AND STILL NO INTERNET
Following 12-months excellent full fibre broadband service at our holiday home 4-weeks ago the internet went down with the router showing a green light. Two subsequent calls with the EE trouble shooting team led to a new router being sent, apparently...
BT EasiCom 1000
I've got a BT EasiCom 1000 land line phone I've used for years.I've gone to VOIP on my EE router, and the phone doesnt work correctly.I can make outgoing calls no problem, but incoming calls are rejected at the callers end.For example, it I call my h...
Vast quantity of random MAC Addresses showing-up since last Firmware Update
Hi all - I'm hoping someone can advise me on what's now occuring, chez moi.I have an SH32B, connected to FTTP.The latest Firmware was installed on 25th June 2025.r3.8.11-R-1414606-PROD-83002, with the GUI now at 2.36.9.Since that FW update, the Techn...
Overcharged re Roaming abroad
According to news reports EE have overcharged end of May beginning of June. For the last 10 years we have had nothing, this year for the 11days we were in Spain both our phones have been charged for roaming services even though we used the hotels WiF...
Resolved! How to deactivate the SSIDs "ee wifi" and "ee wifi-x" from my Smart Hub Plus
Hi there, yesterday I started to get EE Home broadband, I have noticed that it shows the SSIDs: ee wifi (open) and ee wifi x (closed) networks too that other people can log in to if they have ee login details.II'd like to opt out from this service. I...
EE Wifi showing as open network
Hi, I have read a few articles but none really answered my question. So my router is transmitting the open EE WiFi channel - I have opted out of EE WiFi but it’s still here despite opting out and resetting the router etc - there’s no physical setting...
Can I gift my free Apple Music add-on to my child who is EE customer?
I have received a 2 year subscription to Apple Music as part of my plan. I would like to gift this to my son who is also an EE customer, how can I do this?
Request
I am writing to you on behalf of Beasts Community Fitness Trust in Shepshed, Leicestershire.We are currently so excited to be planning The Ultimate Beast Games - a fundraising event for our trust – Beasts Community Fitness Trust.The gym is holding th...