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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 13598 Views
  • 33 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 26810 Views
  • 15 replies
  • 14 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 559323 Views
  • 0 replies
  • 12 Helpful

Linking Mobile account with tv & broadband

EE have been trying to link my accounts since April 2024, unsuccessfully even though i have done all as requested and provided 2 email addresses that they can use.   Why is this so difficult for a tech firm to do? its a simple request; when i open my...

Link device

Hi I was a bt customer, and have switched over to EE,What an absolute disaster I am so stressed I have been trying for at least 3 weeks even been into the store and computer says no all the time!i simply need to link my Device and having children the...

Mela206 by Explorer
  • 425 Views
  • 3 replies
  • 0 Helpful

Device agreement

Hi iv recently had an upgrade and every day i get a message from 150 saying iv got a new document agreement for my device, log in to view. But I can not find it anywhere, it’s driving me mad. Any ideas where I could find said document? Tia

DRoger25 by Visitor
  • 628 Views
  • 1 replies
  • 2 Helpful

search history

i was wondering if it was possible to see what people was downloading in the ee dashboard for example if i could see what my son was downloading or see the name of the file he was downloading

Phone colour

Hi, I am trying to upgrade my phone to a pixel 9 through the app and no matter what colour device I choose, when I go to checkout or my basket it shows the device in porcelain? I am worried that if I receive the wrong colour I wont be able to return ...

Jimmy5031 by Investigator
  • 641 Views
  • 4 replies
  • 2 Helpful

Bill information

Why Do you have to make things so bloody complicated? All I wanna do is check my bill and I can't find it. Where is it?

Resolved! App indicating message- sing in and none

My EE app has a no 1 on it, this usually indicates a message in app on my account in other apps. I log in and nowhere can I see a message and can’t get rid of the no showing on my screen, annoyingly?

SueFC by Investigator
  • 395 Views
  • 3 replies
  • 2 Helpful