How can I start an online chat with EE?

AlanLamb · ‎13-05-2025

According to the forum there should be a "message us" button in the EE app under the help icon at the bottom but I don't have that option, I only have "Talk to us".

I'm at work and am on the phone a lot so I can't make calls but I could have a webchat. How can I start an online chat with EE to get some help?

XRaySpeX · ‎13-05-2025

@AlanLamb : Are you on PAYG? You only get Live Chat on contract.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

AlanLamb · ‎13-05-2025

I'm on a contract but it's still not there

Chris_B · ‎13-05-2025

@AlanLamb It’s not there for me also. Never has been so your not alone.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Schockwave · ‎14-05-2025

Same here, not there anymore and has been so for a few months now.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

AlanLamb · ‎16-05-2025

Just to let everyone who wants to web chat instead of calling know. If you call 150 they'll then send you a text message to connect you to technical support. Once you click the link in that message you can then web chat with them. Not sure why they make it so difficult but hopefully that helps.