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Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 589559 Views
  • 0 replies
  • 12 Helpful

Logging out

Can't log out.  Log out is under profile section. Which wont load. So much for security. Site has turned into an irritating piece of junk. How do I log out?

Updating a complaint

The consensus appears to be that EE cannot be contacted via email. So, let's assume that's the case.Now, here's my dilemma...I engaged in a "chat" session via the EE App. In summary, they messed up and agreed to raise a complaint on my behalf. They g...

SIGHUP by Investigator
  • 869 Views
  • 3 replies
  • 1 Helpful

Issues with viewing my bills and payment

I recently upgraded and my bill is due, I can't currently view bills and payments. I am able to see my sim usage but not bills and payments, whether I click on the tab its coming up with an error message and same is happening when i go to my online a...

Can't access invoice

Hi Katie Been try since last week to access our invoices, I click on Bills and it takes me to a blank page apart from the bottom bit with the website map - Help , Our websits & apps etc.      

EE app not showing bills

After many many tries to switch from BT to EE in the course of which 4 orders had to be placed by them due to errors (on the part of their really badly trained sales team) I now find that although I can log in to the website and the App I cannot see ...

Resolved! Viewing documents for a repair

I've been sent a text message saying a document about a repair on my phone and tells me to log in but I don't know where to find the document.

HCB1 by Visitor
  • 502 Views
  • 1 replies
  • 1 Helpful

Resolved! Upgrade issues

One of the devices under my contract is due to be upgraded today (09/10/24) but it keeps coming up on the EE website and the EE app "we currently have nothing available for me to upgrade." Just wondering if this is something that's popped up before