Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
My bill is due to be paid today but the app and the website keeps giving me an error message saying unable to take payment saying 'sorry something's gone wrong'What are the chances that they are happy to charge me a late payment fee once it has been ...
You really have to wonder about the operations team at EE. Just exactly how do you end up with a major feature of your website (and app) being unavailable on a Monday morning?Are automated healthchecks and alerts something for "everyone else" but EE ...
Just now I'm getting an error/blank page when I try to gift data.Does anyone know how long this has been the case and when it will be fixed?
Slow app. The web is full of bugs. Does EE even have an IT team?
This has probably been discussed once or twice per thousand times to the power of 100. All I am trying to do is track my mobile data usage and see my bills going forward, which is proving impossible so far. Apart from joining EE and trying to use th...
HiEE app has discounted code options, below are my questions-How to buy it? Is it going to be added to my bill or I need to pay by card?Once purchased, what will be the validity of discount?Can I share it to my family?
I have been trying for weeks to see my phone bill on app I’ve called and been told it would change but it hasn’t what do I do
Hello I am also having the same problem at the moment how to I fix it
I changed my email address and can no longer see my mobile product in my account. When trying to link the mobile product it says I cannot as it's already linked to another account.
Open EE App > shop > add another SIM > SIM Only > Select Plan > then journey is lostThis happens many times then I contacted customer support and ordered new SIM
