Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
What is wrong with online shop for upgrading I can get to the new shop for BT but when I go into account to upgrade or buy it just says sorry cannot find very frustrating as had to telephone to upgrade today but did not go to watch as wanted to loo...
My watch keeps pausing when working out
Hi, I’m having problem with the app to EE and they say that they’ve changed site that I am the account holder put on the app designer not 15 old daughter. How do I change it back to me please help .
I’m looking at upgrading and tried on the site, there is a discounted price but when I click on the phone the price is much more. There is no indication of what combination of phone and airtime would give you the discounted price. For example the iPh...
I brought a new EE sim card yesterday and have (with bloody great difficulty) managed to make an account. I have also topped up the phone and its all working however, whenever i try to link my phone to my account in the app, it says an account holder...
I'm trying to pay my bill on the app. When I press the pay now button nothing happens.
