EE app and website

Support using EE to manage your account and check data on-the-go.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by • EE Community Support Team
  • 617062 Views
  • 0 replies
  • 14 Helpful

Upgrading Online

I've had this same issue - I also am struggling to remove the items from my basket while I was just trying to check out the options. Is the only way of fixing this that you've found to call 150? Upgrading online is my preferred option... having to ca...

Emmamw by • Visitor
  • 439 Views
  • 1 replies
  • 1 Helpful

Finding an itemised bill on my EE Mobile

I have both broadband and a mobile with EE.  On my broadband when I logged into myEE it shows my latest bill and previous, all itemised which is great.   However, on my mobile I no longer have this.   How do I see an itemised mobile phone bill. 

leevb by • Investigator
  • 15051 Views
  • 15 replies
  • 7 Helpful

Resolved! EE Multiple Discounts Are Possible

 Here is an example of EE Essential Plus plan where multiple discounts can be applied. On the other hand, EE one comes with 20£ and when I ask sales team to apply one more discount they say in EE only one discount can be applied, if that's the case t...

Screenshot 2025-03-21 at 17.06.52.png
Rky by • Prodigious Contributor
  • 1295 Views
  • 6 replies
  • 5 Helpful

Strange number in the EE app

Why all of a sudden am I seeing two phone numbers in my app immediately after logging in with a heading / prompt of “Choose a device?I’ve had the same number for close to 30 years, and I do not recognise the second number. I have had the app for at l...

ee.jpg

Add to basket is broken

The website is built using nextjs and the promise is broken here -717.4bf20aa58dd9cdbf-4bf20aa58dd9cdbf-fed.js:113 Uncaught (in promise) ApolloErrorat new t (717.4bf20aa58dd9cdbf-4bf20aa58dd9cdbf-fed.js:113:19262)at 717.4bf20aa58dd9cdbf-4bf20aa58dd9c...

Rky_0-1718029331858.png
Rky by • Prodigious Contributor
  • 3107 Views
  • 20 replies
  • 2 Helpful

Resolved! EE perks account deactivated

Hi can someone please help me. My EE perks account has been deactivated and I can't access my additional codes for my husband to use. I have no emails from EE perks and it just says it's been deactivated with no instructions to reactivate it.

HLB10 by • Visitor
  • 1207 Views
  • 8 replies
  • 7 Helpful

Urgent help needed - live chat not working

The EE chat option is not coming up when I log into my app. We are abroad, my partner has had his phone stolen. I have tried to ring EE off my phone, the number is not working. There is no email address. I've tried different numbers, turned my spend ...

Seecam by • Investigator
  • 1966 Views
  • 6 replies
  • 3 Helpful