MyEE app not working/ unusably slow

[Manofpain]

For the past week I have been unable to use the MyEE app. It takes minutes to load each page and I have been unable to get the data gifting page, which is the one I need to load at all.

I have rebooted my phone and tried at various times on both WiFi and mobile network. Occasionally I get a message saying that the app cannot connect to the network.

[Ivess3]

thanks Leanne just been speaking to them and have logged the problem. to over ride for time being i log into EE via web browser rather than the app to get working

[Leanne_T]

Thanks for getting in touch to get this looked into @Ivess3 

Let us know how you get on 🙂

Leanne

[bainman]

The EE app is pants! 

[Hawthy]

Mine is often painfully slow. Especially when I am trying to amend the broadband settings for children’s bedtime etc. 

If you go from the app, then click manage, then click broadband it often gets stuck for ages and sometimes never works. Frustrating as the only reason I went with EE is because of the ‘great parental control app’ - which needs further development in my view.

[Hawthy]

15 mins later and I still have a swirling circle… 

[Debbie_G]

Morning @Hawthy 

Thanks for coming to the community.

I'm sorry to hear this. Are you using the latest version of the EE App? 

Debbie 🙂

[Hawthy]

Yes brand new version. I deleted and reinstalled yesterday and it’s still very slow.
Cheers
Sarah

[Debbie_G]

Thanks for getting back to me @Hawthy 

In this case, I'd recommend getting in touch with our guides, who will get this looked into for you and get a support ticket raised if needed. 

Debbie 🙂