Slow app

[Sophiem70]

Does anyone know why the ee app is so slow takes forever to log in and it's nothing to do with signal as it's the same when on WiFi. Thanks

[James_B]

Hi @Sophiem70,

Welcome to the EE Community. 🙂

Are you using the latest version of the app? (Please check your app store for updates if you're not sure.

James

[djcsurf]

Same for me, since last 2-3 app updates it's slow. It takes minimum 15 seconds from opening app to prompt for fingerprint. Yes I have clean installed latest version. 

[James_B]

Have you tried clearing the app's cache @djcsurf?

James

[djcsurf]

As stated, clean install.

Have done this last couple of version. 

Definitely something in last 2-3 updates has caused this problem and if I try installing an older version it tells me to update. EE to blame for this problem.

[James_B]

Thanks for this feedback @djcsurf 

I'll pass it over to the My EE team for you.

James

[Sophiem70]

Updated ee app being used and cache cleared makes no difference

[Katie_B]

Hi @Sophiem70. 

Thanks for getting back to us. 

I would recommend reporting this to our technical care team who can look into this further for you. 

Katie

[laverpau]

Over the last two updates this App has got slower and slower. Installed lasted version of App 23/06/23, cleared cache/data/etc still painfully slow. Its takes two minutes to recognise login then hangs when selecting 'gift data'.

Very poor from EE

[Dariush]

The EE app has also been slow for me for the last two years TOO. It has gradually now become unsueabley slow and frankly unacceptable from EE.