Slow app
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
06-06-2023 10:30 AM
Does anyone know why the ee app is so slow takes forever to log in and it's nothing to do with signal as it's the same when on WiFi. Thanks
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
06-06-2023 01:22 PM
Hi @Sophiem70,
Welcome to the EE Community. 🙂
Are you using the latest version of the app? (Please check your app store for updates if you're not sure.
James
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
08-06-2023 09:39 PM
Same for me, since last 2-3 app updates it's slow. It takes minimum 15 seconds from opening app to prompt for fingerprint. Yes I have clean installed latest version.
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
09-06-2023 08:01 AM - edited 09-06-2023 08:02 AM
Have you tried clearing the app's cache @djcsurf?
James
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
09-06-2023 09:01 AM
As stated, clean install.
Have done this last couple of version.
Definitely something in last 2-3 updates has caused this problem and if I try installing an older version it tells me to update. EE to blame for this problem.
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
09-06-2023 09:08 AM
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
12-06-2023 04:44 PM
Updated ee app being used and cache cleared makes no difference
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
12-06-2023 05:13 PM
Hi @Sophiem70.
Thanks for getting back to us.
I would recommend reporting this to our technical care team who can look into this further for you.
Katie
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
24-06-2023 08:54 AM
Over the last two updates this App has got slower and slower. Installed lasted version of App 23/06/23, cleared cache/data/etc still painfully slow. Its takes two minutes to recognise login then hangs when selecting 'gift data'.
Very poor from EE
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
24-06-2023 07:53 PM
The EE app has also been slow for me for the last two years TOO. It has gradually now become unsueabley slow and frankly unacceptable from EE.

- Two things, website speed and balance of phone. in Contracts & Billing
- Slow Dispatch of new phone in Orders
- All I want to do is check what address EE has for me so for a new sim. in EE app and website
- Why i have lost faith with EE after being loyal for 10years in EE app and website
- Frustrated by the EE App in EE app and website