Live chat

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where’s the live chat gone from the account when you go contact us it only gives me “call us” can someone explain to where it’s gone all of sudden as I need to speak to someone. 

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I don’t have google play I have iphone so it’s app store for me it’s been updated bit doesnt still give me the option for message us, it’s driving me insane 

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Hi, I messaged on here the other day about asking where the live chat option has gone from the app, I go to help and there isn’t a option to “message us” just “call us” only, I’m going round in circles trying to see if there’s any other way but there isn’t, you keep telling me to go to the help section but it doesn’t give me anything. So how come it’s suddenly disappeared? I’ve even tried on the chrome browser, Safari browser tried refreshing it and the app and still nothing, I really need to speak to someone! 

I also had this issue. I called 150 and then option 1. You will then be sent a link via text and then you'll be able to live chat

Jules8090
Investigator
Investigator

I can't call and no one is getting back to me re chat online no longer showing please what's going on?? 

I need online chat facility why is it removed ? 

I contacted several days again via complaint but still no response ?? 

Katie_B
EE Community Support Team

Hi @Jules8090

Welcome to the community.

Live chat for pay monthly customers can be found in the EE app under 'Help'. 

Is there anything we can help with here on the community?

Katie

UkzVortex
Established Contributor
Established Contributor

Hello Katie 

I am pay month cost and I only have call us on EE App as live chart as full gone off app and website for everyone 

A E King
Katie_B
EE Community Support Team

Hi @UkzVortex

Are you abroad?

Or connected to a WiFi connection?

Katie

UkzVortex
Established Contributor
Established Contributor

IN the UK on 5G and wifi and live chat is no longer thing 

 

A E King
Katie_B
EE Community Support Team

Hi @UkzVortex

Live chat is still a service that is offered. 

Do you have the latest version of the app?

Katie