How to access live chat?

[ee_1231]

When pressing the 'help' button on the ee website I no longer am able to start a live text chat. Is this feature no longer available? Or is it restricted to certain hours/days? Thanks.

[Peter_W]

Good afternoon @Fattybudo, welcome to the EE Community!

We don't have access to your account via these forums to check these charges, but I definitely want to make sure we point you in the right direction. 

What are the charges you're seeing here, and are these for a home or mobile account?

Peter

[Louisebrear7]

Hi 

I'm sending my phone on for repair tomorrow I have the booking reference but I cannot download the repair receipt and not sure what to do

[Katie_B]

Hi @Louisebrear7. 

Thanks for coming here. 

Is your device being collected or are you visiting your local EE Store?

Do you get an error when trying to download your repair receipt?

Katie

[DD12345]

Hi,

W

Would it be possible for you to send me a paper bill as soon as possible please?

Thank you,

Diane

[XRaySpeX]

@DD12345 : No, this user discussion forum does not send bills. You would need to order them from CS for £2.50 pm.

[Cleverm1]

I need a puk code for my phone as I’ve blocked the sim 

[XRaySpeX]

@Cleverm1 : You'll find the PUK, to unblock your SIM after too many incorrect PIN attempts, in your online MyEE under Home > Plans & Subs > Unlock your SIM / eSIM.

[Alabi1]

Good day. Please I’d like to make some complaints 

[XRaySpeX]

@Alabi1 : You can make a formal complaint to EE & if you don't get satisfaction after 8 weeks you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form .

[YuriR]

I live in the US and use a EE SIM when I travel to the UK. I can't access my account now as it tries to send verification to my phone but I don't currently have access to the phone. I have the same issue with the app. Is there any way to connect via live chat.