How to access live chat?

[ee_1231]

When pressing the 'help' button on the ee website I no longer am able to start a live text chat. Is this feature no longer available? Or is it restricted to certain hours/days? Thanks.

[Rach_H]

Hi @YuriR 

Welcome to the Community!

If you are looking to use the live chat then you would only be able to do so on the app, and we will need to send a verification text to your phone for you to be able to log in. I'm so sorry you're not able to do this right now.

Why is it you're looking to speak with the team?

Rach

[Dannyboi15]

I want an upgrade

[XRaySpeX]

Then, @Dannyboi15 , Upgrade Now thro' your EE a/c.

[Finlaymcleay]

Can you help me to get my content control off please 

[Katie_B]

Good morning @Finlaymcleay. 

Welcome to the community. 

Please could I confirm if you are a pay as you go or pay monthly customer?

Speak soon, 

Katie

[Carol1956]

I need some help from someone asap

[Rach_H]

Hi @Carol1956,

Welcome to the Community!

I'd love to help. Could you let me know what you need help with?

Rach

[Khan123456789]

Hi I am abroad and I lost my sim card could you kindly help please 

[Khan123456789]

Hi I lost my sim card and I really don’t knw what to do

[Ali_A]

Hi @Khan123456789 

You'll need to contact Customer Service where a guide can arrange for a full block and a replacement SIM card. 

Alternatively, if you have only lost your SIM card and still have your mobile phone, you can use the EE app on your phone to chat with a guide. 
Just click Help > Message Us

In the mean time I'll send you private message. Please check your inbox and get back to me when you can.

Thanks

Ali