How to access live chat?

ee_1231 · ‎28-11-2023

When pressing the 'help' button on the ee website I no longer am able to start a live text chat. Is this feature no longer available? Or is it restricted to certain hours/days? Thanks.

Rach_H · ‎14-12-2024

Hi @YuriR

Welcome to the Community!

If you are looking to use the live chat then you would only be able to do so on the app, and we will need to send a verification text to your phone for you to be able to log in. I'm so sorry you're not able to do this right now.

Why is it you're looking to speak with the team?

Rach

Dannyboi15 · ‎21-12-2024

I want an upgrade

XRaySpeX · ‎21-12-2024

Then, @Dannyboi15 , Upgrade Now thro' your EE a/c.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Finlaymcleay · ‎01-01-2025

Can you help me to get my content control off please

Katie_B · ‎02-01-2025

Good morning @Finlaymcleay.

Welcome to the community.

Please could I confirm if you are a pay as you go or pay monthly customer?

Speak soon,

Katie

Carol1956 · ‎11-01-2025

I need some help from someone asap

Rach_H · ‎11-01-2025

Hi @Carol1956,

Welcome to the Community!

I'd love to help. Could you let me know what you need help with?

Rach