How to access live chat?

[ee_1231]

When pressing the 'help' button on the ee website I no longer am able to start a live text chat. Is this feature no longer available? Or is it restricted to certain hours/days? Thanks.

[Rachael2000]

Hello have letter from company crs saying I owe money but my account says I'm paid up to day????

[Christopher_G]

Hi @Rachael2000 

Welcome to the community.

I recommend speaking with our Customer Support team. They'll be able to check your account(s) to see if there's anything that has been flagged to CRS.

Chris

[Cath1231960]

There is no "message us" when clicking on "help". Is live chat not available now?

[Christopher_G]

Hi @Cath1231960 

If you're a pay monthly customer, it should give you a 'message us' option in the help section of the EE App. If you're not seeing it, please try updating the app, or deleting and redownloading it.

Let me know if that works.

Chris