Add-ons

[Michael38]

Is there still problems with the add-ons in the EE app

[Leanne_T]

Hi @Amypj89 

Thanks for coming to the community. 

Could you text BALANCE to 150 and let me know the full reply? 

Leanne 🙂

[Amypj89]

Your current balance as of today 15:22 is £9.68. Your last top up was £5.00 on 19/05/2024 at 13:50. For more info on your packs, add-ons or free boosts, go to the EE app or ee.co.uk

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

when I try to do add ons it says this.

EE Packs are not available on your current 3GEE plan. To upgrade to a 4GEE Pack you will need a new 4G sim and 4GEE Price Plan. If you're interested please visit your local EE store or dial 150 from your phone to discuss your options.

I don’t want to have to ring 150 again, I already had to request a new sim to change over because of the 3G closure and yet even with the new sim it still isn’t possible to add add ons online . 😫

[Leanne_T]

Hi @Amypj89 

I am sorry to get this looked into and activate a pack please call us or visit an EE Store, the team will have access to your account and be able to help you get this sorted 🙂

Leanne.

[Gary8819]

Yes im

wondering why this the case as I’m running low on dara and need to buy an add on but there seems to be an issue on the add on page 

[Gary8819]

I know the feeling 🙄

[XRaySpeX]

@Gary8819 : Visit http://add-on.ee.co.uk/purchase when not connected to WiFi to see what data add-ons are available.

[Fleagle]

Add on still not working via the app or logging in online using different browsers. 

tried all the suggestions on here but shouldn’t have to call up. 

[Christopher_G]

Hi @Fleagle 

Are you able to get the add-ons through the EE add-on hub?

Chris

[Fleagle]

Nope, comes up with cannot connect to server message. But I will try from a different device . Tried a different device  i.e. an iMac used 2 different browsers same result, cannot connect to server all safety's off as well.   

[James_B]

Hi @Fleagle,

Did you make sure you weren't connected to WiFi when visiting http://add-on.ee.co.uk/ ? (Unless it's the mobile WiFi device you're trying to purchase an add-on for)

James