Add-ons

Michael38
Investigator
Investigator

Is there still problems with the add-ons in the EE app

 

28 REPLIES 28
Christopher_G
EE Community Support Team

Thanks for letting us know, @354- 

Could you give it a try tomorrow and let us know if it's working again please?

Chris

354-
Star Contributor
Star Contributor

@Christopher_G - Sure thing, will update tomorrow; let us see what happens tomorrow. Maybe some planned maintenance on the EE website & app tonight...🎰

SM0114
Explorer

I've been having this problem with the website and EE app for the past two weeks. Still the same error this evening.

354-
Star Contributor
Star Contributor

For the Android version of the app, according to Google Play, it was updated April 12, 5.35, the timeline fits...

The Apple app store, says April 16, 5.35. 

But, @354- , this issue also occurs with the online MyEE.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
354-
Star Contributor
Star Contributor

@XRaySpeX  ah, yes. Maybe some of the myEE web portal uses some of the same web code/modules from the EE app; they seem to really like cramming everything into the app . At least it is broke in both places!

We will see what happens tomorrow!

Maybe, maybe not, @354-  😉 ! They do mess with it practically every night.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
354-
Star Contributor
Star Contributor

@XRaySpeX - Really, every night!? Astonishing! 🤖

@Christopher_G- Same result as yesterday. Hope this helps!

Christopher_G
EE Community Support Team

Thanks, @354- 

I'll see if we can get someone to look into this. If you need an add-on in the mean time, our team on 150 will be able to help.

Chris