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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 13630 Views
  • 33 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 26832 Views
  • 15 replies
  • 14 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 559659 Views
  • 0 replies
  • 12 Helpful

Unable to verify email of old account

I'm unable to log into my EE account as it was created before 20th july 2023. I don't know my password and when I attempt to reset, after putting in the code I get taken to a page that says "oops sorry this page doesn't exist" or something similar.So...

Can't log in to upgrade

Whenever I try to log in to view deals on a new tablet, I'm getting a message that says 'We're working on itWe're just getting things ready behind the scenes. Please wait a minute then refresh the page.'It's been like this for 2 days now

Resolved! See bills

I would like to see my bills & payments on a app where do I go pls 

Jyenon1 by Visitor
  • 1173 Views
  • 5 replies
  • 1 Helpful

Resolved! My BT app now redundant?

I've just recently moved from BT Broadband to EE Broadband (having existing EE mobile tariffs). I am now using the "EE" app to manage Broadband and Mobile. With this, I presume that I can now get rid of the "My BT" app now...Correct? 

BennyB0Y by Contributor
  • 1916 Views
  • 2 replies
  • 1 Helpful

Linking Devices

I just activated my EE sim, in order to log into my EE account I need to link my iPhone with it however it isn’t letting me and an error message keeps appearing

Are there any real people to talk to

I'm been trying to contact customer services. I can't find the answer to my problem and need to talk to an actual person at ee customer services but there seems to be no way to get to talk to someone does anyone know how to talk to a person? 

Dave1215 by Explorer
  • 435 Views
  • 3 replies
  • 1 Helpful

Re: must be after date of birth

"Can someone report that problem to developers of your website."I guess it wasn't reported!I'm trying to port from Plusnet (Plusnet are ceasing mobile SIM and handing everyone over to EE) and having completed the ID and payment info pages, they then ...

nvingo by Explorer
  • 528 Views
  • 3 replies
  • 1 Helpful